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| 303-777-5177 | Phone | |
| 303-777-0161 | Fax |
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Wholesale Policies To purchase wholesale from ARTISANS we need three pieces of information on file.
You may mail the information to: Artisans Attn: New Accounts 1440 W. 52nd Ave. Denver, CO 80221 Or fax the documents to us at: 303-777-0161 We require an opening order of $700.00. This opening order can be reduced to $250.00 if you provide evidence of other large purchases in glass and glass-related equipment. To place your order: CALL 800-525-9008 Toll Free in US and Canada 303-777-5177 Denver Metro area or FAX 303-777-0161 (available 24 hours a day/7 days a week) ARTISANS hours are: Monday through Friday 8:30am - 5:00 pm Mountain Standard Time Closed Saturday and Sunday Privacy Policy PROTECTING YOUR INFORMATION When you do business with ARTISANS, you can be assured that we will protect your customer information. We will not sell or share your information with other companies for marketing purposes. ARTISANS values our relationship with you. Terms and Conditions ARTISANS is an art glass supplier located in Denver, Colorado. We are large enough to have an extensive inventory, but small enough to provide personalized service. Call us or visit. We look forward to working with you! NOT YET AN ARTISANS CUSTOMER? Call 800-525-9008 to begin the application process. PRICING All prices subject to change without notice. ORDER MINIMUMS Minimum order requirements are $50. Orders below the minimum are subject to a charge. CUSTOMER SATISFACTION POLICY Ordered It Wrong? Returns are accepted within 10 days of purchase (excluding glass, lead, special orders and discontinued items). If you need to return merchandise you must call first. You will be instructed to clearly mark the package for return. Returned items must include invoice, all accessories, the reason for return and the original packaging. You will be responsible for return freight. ALL GLASS SALES AND LEAD SALES ARE FINAL. RETURNS WILL NOT BE PERMITTED FOR GLASS, LEAD, SPECIAL ORDERS, BOOKS, PATTERNS OR DISCONTINUED ITEMS. Items Shipped in Error...Call US NOW If incorrect merchandise or quantities are received, please allow us to correct the problem. Call ARTISANS within 10 days of receipt. The invoice is required. Failure to notify ARTISANS will be considered evidence that obligations have been satisfactorily performed. Defective Merchandise ARTISANS honors all manufacturers' warranties. If you receive a defective item, call us. Your invoice is required. We will tell you whether to return the item to ARTISANS or directly to the manufacturer. Many manufacturers require items be returned directly to them. Upon verification of defect, you will receive a replacement, a repaired product or a credit. Damaged Merchandise If you receive damaged goods, you must accept shipment. Note evidence of damage on your delivery receipt, then file a damage claim with the freight carrier. Do not alter the box or the contents until the freight carrier has inspected them. If you refuse the shipment, you will be liable for any subsequent freight charge to and from ARTISANS and will remain liable for the purchase price and will be liable as well for storage charges and uncollectible charges for shipment refusals. ARTISANS will gladly provide information to help you file your claim. Supply Shipments Supply orders are shipped via UPS with additional fees assessed for the following:
Note: All hazardous materials require special packaging and carrier handling fees. Hazardous materials may be shipped via motor freight only. ORMD items are also regulated and may require special packaging and fees. ARTISANS will pack your hazardous and ORMD items as required by federal regulations. Expedited service is available via UPS Next-Day Air, Second-Day Air, Three-Day Select for an additional freight charge. UPS will only guarantee Next-Day delivery weather permitting. Glass Shipments Glass discounts Glass discounts are available. Please inquire about our glass discount schedule for full size sheets of glass Glass via UPS As a convenience to our customers, ARTISANS offers glass shipments via UPS in two box sizes. The UPS Small box holds up to four pieces of 16" x 24" glass. The UPS Large box holds up to nine pieces of 20" x 25" glass. A fee will be applied to each box. UPS glass boxes cannot be reused; no refunds or credits will be issued. Customer assumes all responsibility for UPS glass damages. Neither ARTISANS nor UPS guarantee the glass boxes. Glass via Motor Freight Glass is also available to ship via motor freight carriers. Motor freight orders are subject to crate and pallet fees. The glass is shipped in a custom crate banded to a skid, for maximum protection. Sheets requiring special crating and/or large skids (such as oversized sheets) will be assessed higher fees. ARTISANS does not ship motor freight orders C.O.D. TERMS OF SALE All sales are subject to the terms and conditions listed on the back of the ARTISANS invoice. Delivery shall be F.O.B. Denver, Colorado, except as otherwise specified on an invoice. Buyer assumes all risk of loss or damage in transit. ARTISANS will use its best effort to make deliveries as scheduled, but delivery dates are approximate only. ARTISANS shall not be liable to Buyer for any damages that Buyer may claim are caused by late delivery. Payment Methods Credit Cards MasterCard or VISA are accepted for payment only at the time of purchase. Check Checks are accepted for payment only at the time of purchase. Bad check warning If your check is returned, you will be held liable for a service charge. If your check fails to clear your bank, you could be liable for 3 times the amount of your check, but not less than $100, plus interest and cost of collection, including reasonable attorney's fees. Colorado Civil Code 13-21-109. If you learn that your check is to be returned, don't jeopardize your professional relationship, notify D&L's accounting department immediately. Net Terms Credit applications are available upon request. Terms are subject to credit check and meeting ARTISANS’ criteria. Signed original documents are required. ARTISANS reserves the right to revoke net agreements at any time. Finance charges of 2% per month will be added if full payment is not made within 30 days of invoice date. Net accounts may make payment with check, cash or wire transfer. Credit terms may be revoked for delinquent accounts. |
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